We strive to ship your order to you within a week of being placed, regardless of which shipping option you chose at checkout.

Sometimes, like when we launch a new product or open the store, we get a higher than usual volume of orders. We work as fast as we can to get the shipments out, and we appreciate your patience. If we are exhibiting at a convention shipping times may be delayed by a week.

All orders will be sent with tracking numbers which should arrive through email as soon as your item ships.

Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on your local postal service. International shipping delivery times will vary, typically between 2-14 weeks.

We offer limited, by appointment in person pickup in Minneapolis, MN for the summer of 2022. If you are interested in picking up your order please email info (at) hookieduke.com

Yes we do! Please be advised that shipping costs are considerably higher, and unfortunately that is beyond our control.

Please make sure to check your countries VAT and import regulations for additional information.

We ship through the United States Postal Service and UPS Shipping costs are calculated automatically based on the weight and size of the package, and the destination. These are all calculated by carrier services.

International shipping estimates can be exceptionally high, so if you are charged a higher rate than the actual cost, we will let you know.

International shipments may incur customs charges from your home country, we are not responsible for the payment of these charges

If you are located within the US, you may have to pay Sales Tax at the time of purchase, depending on which state you live in.If you are located within the United Kingdom, you will have to pay VAT at the time of purchase.

If you are located within the European Union, you may have to pay VAT at the time of importation, as determined by your local customs authority. By placing an order on this store, you agree that you are responsible for these charges.

Tracking updates are not always updated in real time. Please keep checking your tracking status for 7 days and you should start to see updates.

If after 7 days you have not seen updates please send us an email at info (at) hookiedule.com with the subject line "Order Tracking"

If you purchased two orders and would like to combine them, please place another order with the all the items and correct address. Then, send me an email with all the order numbers and I will cancel the previous orders for you. However, if you’re trying to place a new order and the items are sold out, please contact me with your order numbers and I will help you combine them. If you are trying to split an order into multiple orders, you will have to make separate purchases since the shipping will be calculated differently per location.

We try to use eco friendly packaging as much as possible. We strive to make sure we leave as small an ecological footprint as possible while still running a paper based business.